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Privacy Policy

Last updated: 15 August 2024

This Privacy Notice is valid for all websites, applications or other services and offerings (collectively "the Services") operated by ColourSNP (“we”, “us”, or “ColourSNP”).

In this Privacy Notice, we provide information about how ColourSNP processes personal data in relation to your use of the Services. Personal data is any data that can be used to identify you, either directly or indirectly.

As a metasearch company, ColourSNP may redirect you to the websites or apps of third parties. Please note that we have no control over these third-party services, and that your use of these third-party services is subject to the privacy policies posted on the corresponding websites or apps, and not to this Privacy Notice.

Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Notice. We will make changes to this Privacy Notice regularly, and we ask that you keep yourself informed of its contents.

1. We respect your privacy

ColourSNP respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

2. What data we collect from you

When you use our Services, we may process these types of personal data:

  • User data: Personal data collected for the creation of a member account, such as: your name, email address, password. Contact details and other information you may share with us, such as your postal address, age, gender, country of residence, social network profiles, messages you sent to our team, feedback, comments, replies to surveys or interviews, participation to any of our promotional activities.
  • Usage data: Information about how you use our Services, including the details inputted by you when you conduct a search using our Services (including geographical location, date) activities viewed, and links clicked. Interaction with our marketing communication: we may collect information about your engagement with our direct marketing messages, including our newsletter and push notifications (for instance, analytics on the number of times you open our newsletter or click on hyperlinks in it).
  • Booking data: When you use our Services and click to an Activities Product that is listed on our Services and make an online booking.
  • Location data: We may process approximate location information based on your IP address (country or city level).
  • Bank data: Data captured by the Payment Provider such as type of bookings made and value of booking.
  • Technical data: Examples include IP address, cookies, identification data (session ID, member ID, device ID), access status/HTTP status code, browser software and version, operating system and its interface, internet service provider, language and other configuration settings.

3. Why and how we use your personal data

ColourSNP may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

4. With whom we share your data

We may share your personal data with the following categories of recipients, provided there is an appropriate legal basis:

  • Third party service providers who provide data processing services to us, such as: hosting and storage providers, customer service providers, communications providers, security and fraud prevention providers, debt collectors, analytics, advertising, and marketing providers.
  • Third party service providers who provide services to us that are independent data controllers, such as security and fraud prevention services, social media networks and advertising and marketing providers.
  • Business partners that we may jointly offer products or services with. These are services offered through our Services in conjunction with other third parties.
  • Law Enforcement Authorities. To prevent, detect and prosecute illegal activities, threats to state or public security and to prevent threats to people’s lives.
  • As part of a corporate transaction such as a merger, divesture, consolidation, or asset sale.

If we transfer data to our service providers, they may only use the data to perform their tasks. The service providers have been carefully selected and commissioned by us. They are contractually bound to our instructions, have suitable technical and organisational measures and are regularly monitored by us.

5. How we protect your data

As part of our commitment to safeguard your personal data, we have taken appropriate technical and organisational measures to protect your personal data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorised persons. These include pseudonymization, encryption, firewalls, or access controls. Our security measures are reviewed regularly and updated in keeping up with technological advances.

6. Rights regarding your personal information

Under certain circumstances and in accordance with applicable data protection laws, you have the following rights:

  • Access – ask if we are processing information and, if we are, request access to your personal information. This enables you to receive a copy of the personal information we hold and certain other information about you;
  • Correction – request that any incomplete or inaccurate personal information about you that we hold be corrected;
  • Erasure – ask us to delete or remove your personal information in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with legal claims;
  • Restriction – ask us to suspend the processing of your personal information, for example, to establish its accuracy or the reason for processing it
  • Transfer – request the transfer of certain personal information to another party;
  • Objection – challenge our processing of personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information in certain circumstances;
  • Automated decisions – contest any automated decision made where it has a legal or similar significant effect and ask for it to be reconsidered; and
  • Consent – where we are processing personal information with consent, withdraw your consent.

7. Information on Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

8. When will your data be deleted

We keep your personal data only for as long as needed or permitted in light of the purposes for which it was collected and consistent with applicable law. Thereafter, we delete the data immediately, unless we still need the data until the expiry of statutory limitation periods (e.g. for evidence purposes for civil law claims or accounting and tax law reasons), or if there is another legal basis under data protection law for the continued processing of your data in the specific individual case. We will anonymise your data if we intend to use it for analytical statistical purposes over longer periods.

9. Contact Us

For any questions or comments about this Privacy Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Australia, our Privacy Officer can be reached at kristina@ColourSNP.io